Privacy Policy

This Privacy Policy explains how DirectOwner collects, uses, stores, and protects information when people visit the website, submit listings, contact support, or otherwise use the marketplace.

Last updated: May 26, 2026

Phase 1 note: DirectOwner is an early-stage marketplace. We collect only the information needed to operate the site, review listings, respond to support requests, and improve trust and safety.

1. Information We Collect

Information people provide directly

Name, email address, phone number, and contact details provided through forms or support requests
Vehicle or RV listing information, such as make, model, year, mileage, location, price, and photos
Information submitted for verification or fraud prevention, where applicable
Messages or inquiries sent to DirectOwner support

Information collected automatically

Basic technical data such as browser type, device type, IP address, and pages visited
Usage information that helps improve the website experience and understand site traffic

2. How We Use Information

DirectOwner may use collected information to:

Review, publish, and manage owner listings
Respond to support requests and general inquiries
Improve trust and safety measures, including fraud screening and issue investigation
Operate, maintain, and improve the website and marketplace experience
Communicate important updates about listings, services, and marketplace activity

3. How We Share Information

DirectOwner does not sell personal information. Information may be shared only in limited situations, such as:

When necessary to provide the marketplace service requested by a user
With service providers that help operate the website, forms, hosting, or email tools
To investigate fraud, abuse, or safety concerns
When required by law, regulation, or legal process

4. Listings, Verification, and Public Information

Information submitted for listings may become publicly visible on the marketplace, including listing descriptions, vehicle details, pricing, general location, and images. DirectOwner may also collect verification-related information to reduce fraud and improve trust.

People should not submit sensitive personal information in public listing descriptions or uploaded media unless specifically requested for verification purposes.

5. Cookies and Analytics

DirectOwner may use cookies, analytics tools, or similar technologies to understand website performance, remember preferences, and improve the user experience. These tools may collect technical or usage-related data.

6. Data Security

DirectOwner takes reasonable steps to protect information against unauthorized access, misuse, or disclosure. However, no website, form, email system, or online service can guarantee absolute security.

7. Data Retention

DirectOwner may retain information for as long as necessary to operate the marketplace, review listings, respond to support requests, prevent fraud, comply with legal obligations, or resolve disputes.

8. Third-Party Services

The website may use third-party services for hosting, forms, email, analytics, financing-related referrals, or other operational tools. Those services may have their own privacy practices and terms.

9. Children’s Privacy

DirectOwner is intended for a general adult audience and is not directed to children. The marketplace is not intended for use by minors.

10. Updates to This Policy

DirectOwner may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact

Questions about this Privacy Policy may be sent to: support@getdirectowner.comsupport@getdirectowner.com